Asiabooks.com

STARBUCKS EXPERIENCE, THE: 5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY

Out of stock

Normal Price ฿1,125

Special Price ฿956.25

STARBUCKS EXPERIENCE, THE: 5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY
15%

STARBUCKS EXPERIENCE, THE: 5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY

Hardcover

฿1,125
฿956.25
(Save ฿168.75 )

Out of stock

With this product, you earn 38 point(s).

Point details
7-14 Business days

PAYMENT METHOD

payment01 payment02 payment03
คำที่เกี่ยวข้อง HOSPITALITY INDUSTRY

Synopsis: STARBUCKS EXPERIENCE, THE: 5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY

Wake up and smell the success!

Product Details

ISBN 9780071477840
Weight 0.5987
Publisher MCGRAW-HILL INTERNATIONAL ENTERPRISES, INC.
Book Size (cm.) 139.95 x 215.90 x 23.88
Language English
Number of Pages 208

Highlight

Wake up and smell the success!

All Reviews

Comments & Ratings (0 review)

  • (0)
  • (0)
  • (0)
  • (0)
  • (0)
MICHELLI, JOSEPH A.

about author

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People and he currently is working with Mercedes-Benz USA on a book tentatively titled Driven to Delight which will be released in 2015. Joseph’s other titles include The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.

Joseph Michelli received his Masters and Doctorate from the University of Southern California. He is a professional member of the National Speakers Association and the Authors Guild. Joseph has won the Asian Bran...

read more

You may also like

Recommended for you