EXPERIENCE MINDSET, THE: CHANGING THE WAY YOU THINK ABOUT GROWTH

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

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฿995.00
Book Format : Hardcover
Availability : Dispatch in 3-5 Business days
SKU
BOO101310290973
More Information
ISBN 9780593542699
Weight (kgs.) 0.32
Author BOVA, TIFFANI
Publisher PENGUIN RANDOM HOUSE US LLC
Publication Date Jun 06, 2023
Book Size (cm.) 2.5 x 16.13 x 23.6
Dimension Length(ยาว)(CM) 23.60
Dimension Width(กว้าง)(CM) 16.13
Dimension High(สูง/หนา)(CM) 2.50
Language English
File Size 0.00
Number of Pages 288
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