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APPLE EXPERIENCE, THE: SECRETS TO BUIDING INSANELY GREAT CUSTOMER LOYALTY

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APPLE EXPERIENCE, THE: SECRETS TO BUIDING INSANELY GREAT CUSTOMER LOYALTY
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APPLE EXPERIENCE, THE: SECRETS TO BUIDING INSANELY GREAT CUSTOMER LOYALTY

 GALLO, CARMINE

Hardcover

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Synopsis: APPLE EXPERIENCE, THE: SECRETS TO BUIDING INSANELY GREAT CUSTOMER LOYALTY

Rounding out his Steve Jobs/Apple trilogy, Carmine Gallo reveals the iconic brands five steps of service that all customer-facing employees follow to engage customers in a retail setting: Approach, Probe, Present, Listen, End with a fond farewell.

Product Details

ISBN 9780071793209
Weight 0.519
Publisher MCGRAW-HILL INTERNATIONAL ENTERPRISES, INC.
Book Size (cm.) 160x236x22
Language English
Number of Pages 256

Highlight

Rounding out his Steve Jobs/Apple trilogy, Carmine Gallo reveals the iconic brands five steps of service that all customer-facing employees follow to engage customers in a retail setting: Approach, Probe, Present, Listen, End with a fond farewell.

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